What "Unusually High Call (or Chat) Volume" Really Means - And Why Companies Keep Saying It
Content by: Wendy Busse-Coleman | Blog | 3 Minute Read | July 22, 2026
"Subscription Tips Won't Save You. This Will."
Refunds, cancellations, credits restored.
Scam alerts, friction cues.
Scripts, steps, tools that worked.
Passwords aren't just annoying they're one of the biggest weak spots in online safety today. And a lot of it comes down to how real people actually use them.
Recently, I’ve come across three companies: Xfinity, SiriusXM, and FLOWN (formerly NUMOYA). They all seem to use a similar approach: making it really difficult for customers to get help, cancel services, or return products.
We’ve all heard it.
We’ve all rolled our eyes at it.
And many of us have sat there, listening to looping hold music that sounds like it was recorded inside a tin can, wondering:
Is the call volume really “unusually high” … or is something else going on?
Let’s talk about what this phrase actually means — because it’s not what companies want you to believe.
Passionate Blogger, Content Creator, Consumer-Protection Advocate & Virtual Visionary
Wendy is a consumer-protection advocate who believes everyday people deserve clarity, fairness, and simple answers in a world that keeps getting more complicated.
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